Open Journal Systems

The relationship between management of facilities and tenants’ satisfaction towards retirement homes: An exploratory study

K. Sarojani Devi Krishnan, Nazatul Shima Abdul Rani

Article ID: 1928
Vol 9, Issue 3, 2024, Article identifier:

VIEWS - 61 (Abstract) 71 (PDF)


This paper intends to explore whether there exists any relationship between management of facilities and tenants’ satisfaction towards retirement homes in Malaysia. A set of questionnaire was administered to 400 tenants of retirement homes in Selangor, Kuala Lumpur, Johor, and Kelantan and only 205 complete questionnaires were used for the study. The questionnaire consists of six items on management of facilities with a high reliability value of α = 0.93; and eight items on tenants’ satisfaction with a high reliability value of α = 0.91. The results from Pearson correlation analysis show that there is a strong, positive and significant relationship between management of facilities and tenants’ satisfaction towards retirement homes. The respondents agreed with the items on efficient management of facilities which are collaborations with NGOs in providing transport and medical assistance, creating awareness of these collaborations, availability of food bank supply, an integrated database, effective management of activity space, collaboration with public professional healthcare and skilled social volunteers. As for tenants’ satisfaction, the tenants agreed with the items which include an increase in the number of retirement home tenants, availability of health screening equipment, high quality food and facilities, and skilled caretakers, retirement homes equipped with internet facilities, and happy with activities conducted. Hence, the findings show that the management of facilities in retirement homes has a direct relationship with tenants’ satisfaction towards these retirement homes.


ageing; collaboration; happiness; NGOs; skilled

Full Text:



1. Alvarez P. Charted: The World’s Aging Population from 1950 to 2100. Visual Capitalist. Available online: (accessed on 1 December 2023).

2. Department of Statistics Malaysia. Current Population Estimates, Malaysia; 2008. Available online: (accessed on 1 December 2023).

3. Rashid SA, Ghani AP, Mahmud A, et al. Fertility preferences in Malaysia. In: Family Demography in Asia: A Comparative Analysis of Fertility Preference. Edward Elgar Publishing; 2018. pp.185-196.

4. Aziz NA, Ahmad Y. The Evolution of Government’s Attention towards Older Persons: A Critical Review of Malaysia 5 Years’ Plan. Ageing International 2019; 44(4): 319-330. doi: 10.1007/s12126-019-09347-9

5. Noor S, Isa FM, Nor LM, et al. Identifying the Current Trends and Challenges of Ageing Care Centres in Malaysia. International Review of Social Science, IRSS, Academy of IRMBR 2019; 7(7): 373-383.

6. Abd Samad S, Mansor N. Population ageing and social protection in Malaysia. Malaysian Journal of Economic Studies 2017; 50(2): 139-156.

7. Jalleh RP. Private Healthcare Facilities and Services Act 1998 and Regulations 2006: Implications for Specialists. In: Conference on Private Hospitals & Private Healthcare Institution Administration in Malaysia; 15-16 November 2006.

8. Faraid FA, Sahidan NH, Suhane SM, et al. Addressing the Lack of Qualified Caregivers in Malaysian Private Aged Care Centres: A Legal Perspective through the Private Aged Healthcare Facilities and Services Act 2018. Malaysian Journal of Medicine and Health Sciences Dec 2022; 18(Supp 20): 23-24.

9. Bäck MA, Calltorp J. The Norrtaelje model: A Unique Model for Integrated Health and Social Care in Sweden. International Journal of Integrated Care 2015; 15: 1-11. doi: 10.5334/ijic.2244

10. Lewis N, Reesor N, Hill P. Perceived Barriers and Contributors to Sense of Purpose in Life in Retirement Community Residents. Ageing and Society 2020; 42(6): 1448-1464. doi: 10.1017/s0144686x20001749

11. Isa F, Noor S, Wei G, et al. Exploring the Facet of Elderly Care Centre in Multiethnic Malaysia. PSU Research Review 2022; 6(1):17-38. doi: 10.1108/PRR-05-2020-0013

12. Noor S, Isa FM, Nor LM. Ageing Care Centre Women Entrepreneur: A Silver Bullet for Ageing Tsunami in Malaysia. Sains Humanika 2020; 12(1): 51-62. doi: 10.11113/sh.v12n1.1600

13. Veenhoven R. Healthy happiness: Effects of Happiness on Physical Health and the Consequences for Preventive Health Care. Journal of Happiness Studies 2008; 9(3): 449-469. doi: 10.1007/s10902-006-9042-1

14. Tseng SZ, Wang RH. Quality of Life and Related Factors among Elderly Nursing Home Residents in Southern Taiwan. Public Health Nursing 2001; 18(5): 304-311. doi: 10.1046/j.1525-1446.2001.00304.x

15. Hanif NR, Abd Aziz WNAW, Aini AM, et al. Residents’ Level of Satisfaction about Retirement Home Facilities Based on the Happiness Index Measures. Journal of Design and Built Environment 2018; 1-15. doi: 10.22452/jdbe.sp2018no1.1

16. Majid NHA, Hamidi MH, Denan Z. Retirement Village for Malay Muslims. Asian Journal of Environment-Behaviour Studies 2018; 3(9):137-150. doi: 10.21834/aje-bs.v5i17.48

17. Mjørud M, Engedal K, Røsvik J, et al. Living with Dementia in a Nursing Home, as Described by Persons with Dementia: A Phenomenological Hermeneutic Study. BMC Health Services Research 2017; 17(1): 93-102. doi: 10.1186/s12913-017-2053-2

18. Slettebø Å, Sæteren B, Caspari S, et al. The Significance of Meaningful and Enjoyable Activities for Nursing Home Residents’ Experiences of Dignity. Scandinavian Journal of Caring Sciences 2017; 31(4): 718-726. doi: 10.1111/scs.12386

19. Casey ANS, Low LF, Jeon YH, et al. Residents’ Perceptions of Friendship and Positive Social Networks within a Nursing Home. The Gerontologist 2016; 56(5): 855-867. doi: 10.1093/geront/gnv146

20. Onunkwor OF, Al-Dubai SAR, George PP, et al. A Cross-Sectional Study on Quality of Life among the Elderly in Non-Governmental Organizations’ Elderly Homes in Kuala Lumpur. Health and Quality of Life Outcomes 2016; 14(1): 6-16. doi: 10.1186/s12955-016-0408-8

21. Costa-Font J. Housing-Related Well-Being in Older People: The Impact of Environmental and Financial Influences. Urban Studies 2013; 50(4): 657-673. doi: 10.1177/0042098012456247

22. Vroom V, Porter L, Lawler E. Expectancy theories. In: Organizational Behavior 1: Essential Theories of Motivation and Leadership, 1st ed. Routledge; 2005.

23. Tan TH, Lee JH. Residential Environment, Third Places and Well-Being in Malaysian Older Adults. Social Indicators Research 2022; 162(2): 721-738. doi: 10.1007/s11205-021-02856-8

24. Tan TH, Lee JH. Assessing the Determinants of Retirement Home Ownership among Malaysian Young-Old Seniors. International Journal of Housing Markets and Analysis 2019; 11(4): 687-700. doi: 10.1108/IJHMA-08-2017-0072

25. Hamid TA, Sulaiman WAW, Bagat MF, et al. Policy Development on Ageing in Malaysia: Issues and Challenges. In: Healthy Ageing in Asia: Culture, Prevention and Wellness, 1st ed. CRC Press; 2022.

26. Krishnan KS, Abdul Rani NS. Investigating Basic Requirement Regulations, Internal Environment, and their Impact on Performance of Retirement Homes. Journal of Optimization in Industrial Engineering 2022; 15(2): 227-235. doi: 10.22094/joie.2022.1961896.1968

27. Krishnan KS, Rani NSA. The Internal Environment and Basic Requirement Policy on the Performance of Retirement Homes. Asia Proceedings of Social Sciences 2021; 8(2):122-125. doi: 10.31580/apss.v8i2.1924

28. Noor S, Isa FM, Yusof M. Women Caregiverpreneurs: A Silver Bullet for Global Ageing. In: International Entrepreneurship in Emerging Markets, 1st ed. Routledge; 2023.

29. Noor S, Isa FM, Muhammad NMN. Silent scream of Malaysian Elderly: A Case Study in Noble Care Ageing Centres. Research on Ageing and Social Policy 2021; 9(2): 133-153. doi: 10.17583/rasp.2021.6388

30. Ismail H, Nordin MSA, Halil FM, et al. The Elderly Quality of Life (E-Qol) and Retirement Village Preferred Feature by Malaysian Generations. Planning Malaysia 2023; 21(26). doi: 10.21837/pm.v21i26.1271

31. Marzo RR, Bhattacharya S, Yunus MZBM, et al. Evaluating the Role of Residence Affecting the Mental Health among Elderly Populations in Malaysia: A Cross-Sectional Study. Journal of Education and Health Promotion 2022; 11: 75. doi: 10.4103/jehp.jehp_1476_20

(61 Abstract Views, 71 PDF Downloads)


  • There are currently no refbacks.

Copyright (c) 2024 K. Sarojani Devi Krishnan, Nazatul Shima Abdul Rani

License URL: